Building an AI Governance Policy for a 50-Person Company
63% of organisations have no AI governance policy at all. Here is a practical one-page framework a 50-person company can…
Managed Service Providers in the Age of AI: The Pricing Problem
When AI resolves 65% of tier-one tickets, per-ticket and per-hour billing quietly punishes the provider for doing well. Here is…
From RPA to AI Agents: What to Migrate First, What to Leave Alone
RPA is not dead, it is being surrounded. Here is which bots to replace with agents, which to keep exactly…
AI Ticket Deflection in IT Support: What the Numbers Really Look Like
82% of organisations using AI in ITSM report measurable ticket deflection, but deflection and resolution are not the same thing.…
Small Language Models vs Frontier Models for Agent Workloads
Frontier models still hold a clear lead on hard reasoning, but most agent steps are not hard reasoning. Here is…
AI Agent Security: Prompt Injection, Tool Poisoning and What to Do
One scan of 1,808 MCP servers reported that 66% had security issues. Here are the attack classes that actually matter,…